Originally Posted by Iskariot
Also Kobo tends to improve their firmware frequently. They are even adding new features for older readers, if possible. Sony does nothing of the sort.
Hmmm, I think it depends a lot on how you choose to look at it, perhaps Sony don't support an e-ereader for long and just concentrate on a replacement model, but they don't need to keep updating firmware as there is generally nothing wrong with it after they've sorted out any initial bugs. Whereas the continual firmware updates for the Kobo can be looked at two ways.
On the plus side, they do continue to add new features, and seem willing to listen to what their customers want (though the fact it took until just a few months ago to add bookshelves/collections isn't ideal considering both the comparable Sony (T1) & Kindle (Touch) had them right from the start).
On the downside, an e-reader that's over a year old is still getting firmware updates that haven't just fixed bugs or added new features, but also caused new bugs/issues for some people.
Sony & Amazon seem better with their software than Kobo, but there are still plenty of happy Kobo users out there, so they must be doing something right.