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I'm happy with my Kobo Touch. I was royally frustrated with the v2.0.0 update and the seriously poor customer support Kobo has. However, some of the Kobo staff posted on this forum and obviously took the issues to Kobo management so partial fixes were released quickly. We are still waiting for full fixes. The thing that I wonder, is Amazon any better? Are they interested in their customers the way Kobo is? Comparing a working Kobo Touch with a working Kindle Touch, I find the Kobo much easier to use; actually quite intuitive. On that basis, the Kobo wins for me. But in terms of support, I don't know. Is it the better the devil you know?
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