Quote:
Originally Posted by meeera
... for a random issue from the FAQ that may or may not contain one or more keywords present in your email.
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I think they just scan your email for the device you have
1)Receive email from customer
2)Scan email for reader being used
3)Auto reply how to reset/reinstall reader/app
4)If this doesn't work, ignore customer until they go somewhere else
In seriousness, I got the chance of joining a customer focus group when I logged my last issue, should have joined so I could say what is wrong with their customer service