Quote:
Originally Posted by Mrs_Often
It's like Kobo have just planted a bunch of random people that don't read at all and don't own a reader and never browse the Kobobooks site in front of a computer to answer emails. Come on. Pfft.
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Only ever logged a couple of issues with Kobo and it seems like the first response you get is just an automated reply with the most common fix
I have not had a problem with the first level of support after this, they have been polite and offered other suggestions/passed the fault on
It's the next level of support I have issues with, they just ignore you