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I expect any company to reject a warranty claim on a product with broken glass and to first assume it's accidental breakage. They expect customers with a legitimate claim to escalate.
I have to disagree with you because if I accidently drop a product and it stops working I don't consider it a warranty claim I consider it accidental breakage. I don't expect a product to survive a drop of x feet especially when it contains glass.
In Ortep's case though I would be raising hell.
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