Quote:
Originally Posted by Barcey
My experience in situations like this is just go with what she said. You might be right but you're never going to win.  |
The problem is this. Bookeen, for whatever reason, has chosen to go the "It is the customer's fault" route. Thus, unless we wish to abandon our money already spent on the Cybook Gen3, we must pay.
Now would the default-is-the-customer-broke-it method cause me to buy a Cybook Gen4? Hmmm... Tough question. There would have to be *MAJOR* feature improvements - well beyond what the other suppliers may offer - to entice me to buy again from Bookeen. After all, I *have* two Gen3s, a PRS-500 and an EB-100. I'm not so sure I want to be stuck in the "I got an orphan" cycle if there's not major improvements.
Had Bookeen handled the broken displays issue better, I think I'd find it easier to stick with the Cybooks. In the next generation of devices, that is.
Derek