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Originally Posted by kovidgoyal
@jackie: Try upgrading to the current WMP (12, I think) and rebooting your computer. According to the Microsoft docs WMP 11 is sufficient, but maybe they are mistaken.
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I tried WMP Help > Check for updates and it tells me I'm up-to-date (11.0.5721.5280). When I went to the MS WMP 12 web-page the first thing it says is
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Designed by media lovers, for media lovers. Windows Media Player 12—available only in Windows 7—plays more music and video than ever!
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so I don't think I can update.