MobileRead Forums - View Single Post - Hoping this is not what I can expect from Customer Help in future

Katel · 09-16-2012, 02:51 AM

Hi,
As a new user of Kobo Touch and already being sent of lists of books to buy I asked Customer Help how I could access the Customer Ratings of the books, as clicking on to them doesn't bring them up.

After a steady to-ing and fro-ing of emails and being given a few dud answers this is the last I received -

Thank you for contacting Kobo Customer Care. I apologize that you cannot read the ratings of what others have to say regarding books. Unfortunately the rating system is done through a third party. Kobo has nothing to do with the rating of the books on its site. Please let us know if you have any questions or concerns by replying to this email or calling us at 18557323662 North America.
Kobobooks.com/help

The last sentences is quite funny. And no,I can't phone Kobo as I'm in Oz.

I'd love to know which is they mysterious third party where they get their ratings from, and how hard it would be for them to link us to them.

09-16-2012, 02:51 AM	#1
Katel Evangelist Posts: 402 Karma: 10038776 Join Date: Aug 2012 Location: NSW Regional Device: Kobo Aura	Hoping this is not what I can expect from Customer Help in future Hi, As a new user of Kobo Touch and already being sent of lists of books to buy I asked Customer Help how I could access the Customer Ratings of the books, as clicking on to them doesn't bring them up. After a steady to-ing and fro-ing of emails and being given a few dud answers this is the last I received - Thank you for contacting Kobo Customer Care. I apologize that you cannot read the ratings of what others have to say regarding books. Unfortunately the rating system is done through a third party. Kobo has nothing to do with the rating of the books on its site. Please let us know if you have any questions or concerns by replying to this email or calling us at 18557323662 North America. Kobobooks.com/help The last sentences is quite funny. And no,I can't phone Kobo as I'm in Oz. I'd love to know which is they mysterious third party where they get their ratings from, and how hard it would be for them to link us to them.