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Derek, In a case like this, I know it is "he said, she said" type of thing. But this could actually cost them more then the ampunt of just doing a warranty repair. People looking to buy a reader will see the story here and decide not to get a Gen3 based on people claiming to have screens break for no apparent reason. But in This case, it's knowing that even if the screen breaks and you know for sure it's not your fault, it does seem that you'll have to pay to get it fixed. I can see where people may then turn to another company to et a reader such as Sony, Amazon, Hanlain, etc.
Remember, MobileRead is quite popular and people do read what's written and if they see something like Bookeen making you pay to get it fixed when it's not your fault, goodbye sales.
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