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JSWolf · 07-26-2008, 08:58 PM

Otep said he was using the gen3 at the time and saw it break without doing anything untoward to it. That to me seems like enough of a reason for a warranty repair.

Granted, if you know you did something like dropping it and then later on the screen broke, we can say that might have done it. But if you have not done anything overly rough with it and you actually see if break in your hands, then I'd say that is a cause to look into things to see if there may be a manufacturing defect. Maybe the case needs to be redesigned. Not the case around the Gen3, but the case around the screen.

07-26-2008, 08:58 PM	#140
JSWolf Resident Curmudgeon Posts: 80,049 Karma: 147977995 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	Otep said he was using the gen3 at the time and saw it break without doing anything untoward to it. That to me seems like enough of a reason for a warranty repair. Granted, if you know you did something like dropping it and then later on the screen broke, we can say that might have done it. But if you have not done anything overly rough with it and you actually see if break in your hands, then I'd say that is a cause to look into things to see if there may be a manufacturing defect. Maybe the case needs to be redesigned. Not the case around the Gen3, but the case around the screen.