Quote:
Originally Posted by tompe
He claimed that the use was not abnormal and they refused to fix it.
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See, that's the problem. In situations like this, it comes down to "he said - she said". And I imagine they'd fix it as long as he paid. Which, I agree, sucks. It sucked when I had to pay to have the screen fixed. My personal feeling is that if the device drops less than four feet, while in the case, onto a padded floor - such as carpet - the screen should not break. Same with being pressed between two books or whatever. Now if a person drops it under less ideal conditions (no case, higher distance) I could see it being a "user-caused" problem; I'd also accept it being user-caused if someone let it get kicked in the display or slammed it - even accidentally - against a hard corner.
But it is so hard to prove one way or another.
And if Netronix isn't willing to absorb the costs, neither will Bookeen. That's life.
Which leads to a customer choosing between shelling out more than $300 for a new unit from any of the manufacturers or shelling out $160 for a replacement display.
Derek