Quote:
Originally Posted by thomasn75
my feeling is that the reason people complain is out of frustation that a company the size of sony cant be bothered to innovate. i agree that of cause you can take it back if you dont like it. i would love sony to pull them selves together but i am finding myself drifting away....
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Why get frustrated
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It is, unless they are a significant shareholder, in fact nothing whatsoever to do with them as to what Sony's own aspirations are, whether they be to continue in the eReader business or not, to innovate or not, to include a light or not, to have a shiny bezel or not, sell many or few, be a market leader or not, etc, etc.
People complaining on forums, because they get a sympathetic response from a few similar souls, tend to get lulled into thinking that a majority of users have the same likes and dislikes as their own. They also often assume they know what is best for the maunfacturer better than the manufactuer does themself, and that with no knowledge whatsoever of what the product manufacturer's market research is showing nor how that research result matches the manufacturer's own (not the complainers') aspirations.
Forums attract complaints not kudos, and the post count for a particular complaint is often inflated by a small number of posters repeating themselves. And the number posting in any way at all on forums (whether giving kudos to the product, complaining, or seeking help) is only a very small minority of the users of the product.
If you don't like the new Sony readers and Sony's direction then, as Shopaholic says, go buy something you do like from a manufacturer who you think is innovating in the direction you, yourself, would like to see. No reason to get frustrated--the market is there to ameliorate such frustrations.
For the sake of good order, I am not saying people should not complain (but perhaps they should not whine), nor not make suggestions. I am just setting out the perspective as I see it to be and why it seems to me to be inappropriate to get frustrated over one's assumed direction of one manufacturer who one thinks needs "to pull themselves together" when there are a number of others one can choose products from.