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How exactly was Ortep "treated"? His screen broke - that's very unfortunate, I agree. However, we don't know WHY it broke and we are in no position to say what the ultimate cause was. Perhaps it was a manufacturing fault. Perhaps it got knocked a month ago and there was a "latent" crack waiting to happen. We just don't know, do we? All you can "tell everyone" are the facts, and that the replacement was handled rather quickly. I don't see that you can point to Bookeen and say for a fact that they've done anything "wrong". What the end "result" of the operation was is that Ortep now has a new 512MB Gen3 at a pretty reasonably upgrade price. Whether or not he wanted to upgrade is a different question, of course.
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