My (frustrating) email exchange with Kobo tech support on this issue:
No, that doesn't solve my problem AT ALL. It's clear you didn't EVEN TRY to duplicate the problem. This is a MAJOR PROBLEM, guys. As I've said, OTHERS ARE REPORTING THE SAME THING on Mobileread.com, to wit: Using a Kobo Touch in Canada DOES NOT SHOW PRICES for commercial ebooks on the Kobo storefront.
See here:
https://www.mobileread.com/forums/sho...d.php?t=190735
And here:
https://www.mobileread.com/forums/sho...d.php?t=190222
Since the 2.0 firmware upgrade to the Kobo Touch in Canada, the pricing information has disappeared.
It should be support policy to ACTUALLY TRY TO REPLICATE the users' problem before sending a boilerplate response. PLEASE ESCALATE THIS TO TOP-TIER TECH SUPPORT.
(For the record, yes, I tried the steps you suggested below; THEY DID NOT SOLVE THE PROBLEM.)
Thank you.
ROBERT J. SAWYER, Science Fiction writer
Author of Triggers and FlashForward
http://sfwriter.com
From: Kobo Customer Care <help@kobobooks.com>
To: Robert J. Sawyer
Sent: Thursday, September 13, 2012 10:19:18 AM
Subject: Kobo Touch not showing book prices in Canada [Incident: 120912-000542]
Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.
If this issue is not resolved to your satisfaction, you may reopen it within the next 10 days.
Thank you for allowing us to be of service to you.
Subject Kobo Touch not showing book prices in Canada
Discussion Thread
Response Via Email (Nickolah R) 09/13/2012 10:19 AM
Hi Sawyer,
Thank you for contacting Kobo Customer Care.
We paologize for any inconvenience that you may be experiencing.
However, in order to view prices for eBooks on the Kobo Store using the Kobo Touch eReader, please follow the instructions below:
1. Tap: Discover
2. Tap: Find books
3. Tap: Categories
4. Tap: Categories once again.
5. Tap: Storefront
By tapping on "Storefront" once again, you can either now browse through the following categories:
Free eBooks
Recommended for you ,
Or you can "Search" for a particular eBook and this will show the price of each eBook.
If you have anymore questions or concerns, please do not hesitate to contact us again.
Sincerely,
The Kobo Team.
Auto-Response 09/12/2012 11:55 AM
Thank you for contacting Kobo Customer Care. Your question has been received and you can anticipate a response within 24-48 hours.
Customer By Email (Sawyer) 09/12/2012 11:55 AM
Browsing the Kobo Store on a Kobo Touch in Canada with a unit bought and registered in Canada, no prices appear for books. The "Buy this book" button DOES appear, but pricing info does not appear. Prior to the recent 2.0 firmware upgrade, prices DID appear; they have disappeared since applying this upgrade. Others on Mobileread.com have confirmed that they're having the same problem. Please fix this. Thanks!
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ROBERT J. SAWYER, Science Fiction writer
Author of Triggers and FlashForward
http://sfwriter.com (
http://sfwriter.com/)
Question Reference #120912-000542
Product Level 1: Kobo eReader
Product Level 2: Touch
Category Level 1: Devices
Category Level 2: Syncing Issues (Books)
Date Created: 09/12/2012 11:55 AM
Last Updated: 09/13/2012 10:19 AM
Troubleshooting
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