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I don't understand why the incessant whining & begging for Sony to do something. This isn't a Sony forum. They probably don't read this and even if they did, they're not going to anything.
If you don't like the device bring it back. End of story. Many reader makers ditched audio. Good for them! It's smart. It's an unnecessary feature. It's a reader not an mp3 player. Get an iPod or similar for that. You want to browse online? Get a tablet. It's a reader not a multi-function tablet, laptop or desktop.
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