Quote:
Originally Posted by NatCh
As I said in another thread, it strikes me as a bit presumptuous to assume that a vendor is under some obligation to subsidize the upgrade of two-year-old hardware sold and purchased in good faith. I don't expect HP to offer me a trade-in on my (circa 1972) HP-35 calculator, for instance.
I figure that the almost 2 years of use I've gotten out of it in the meantime is worth something ... isn't it? Shouldn't I expect to pay for that use?
Frankly, I can still use it just as it is (and plan to!  ) -- I just can't start using epub and reflowing PDF files on it is all. In other words, it does exactly what it did when I got it in the first place. And those of us who bought it evidently felt the price was fair at the time, and I rather doubt that we believed that the hardware would always be sufficient for any and all future advances ....
I don't understand how it's Sony's responsibility to pay me something for it just because there's a new model that will do more, and they couldn't see into the future well enough to build a product that would handle all future upgrade demands. Especially when, as you note, that hardware was pretty pricey to begin with.
I really, really wish that these new features were on my 500 myself, but they're not, and it looks like they can't be, but I decline to blame Sony for not predicting what couldn't be predicted in the first place.  |
Nat -
I didn't think it is an obligation or a responsibility of Sony at all. It is a customer service issue. I think they need to make their decision based on business. In other words, weigh the value of losing future book purchases against a discount on a traded-in PRS 500. It could be something as little as $50 off on a trade-in to a PRS 505, if that fits their business model.
I agree I got use of the PRS 500 over the two years, so it is not as if there was no value to the PRS 500. I was not talking about a total trade-in item for item. Sorry if I didn't make that clear.
They may not take a 37 year old calculator but if you go to HP's web site and type "trade-in", you can see lots of possiblities for trade-ins. They will even take competitors' products.
Regards -
Betty