Quote:
Originally Posted by delphidb96
Do something right and the customer will tell three people. Mess up and the customer will tell 3,000!  It's just the way things go. Between 10% and 15% of the displays are breaking - depending upon how people are handling them - and this appears to be common across the brands. Of *course* those with broken displays are going to complain. I did!
Derek |
Do something right and the word gets out, witness the iPod, iPhone etc. People repay with both kind words and their money. That money also represents an unspoken contract that they are receiving an item of reasonable quality. People have a right to complain if the quality is not reasonably good. 10% to 15% breakage is statistically significant, and simply too high.