Quote:
Originally Posted by BettyE
Well, Sony just made my decision for me as to whether or not I keep my new Kindle.
I have a PRS 500 and, one option, was to get the PRS 505 instead of the Kindle. Now, I see that Sony has abandoned the early adopters who bought the PRS 500 less than 2 years ago. No way to upgrade, even paying a fee to add memory.... They must have known about the memory issue for future upgrades even when they launched the PRS 500. When will they abandon the PRS 505?
What really gets me is that I have bought almost all my books from Sony, so I am a really good customer. But, this makes me so angry that I don't even want to use the Sony alongside the Kindle. I just want to move to the Kindle and not buy more books from Sony.
This is not the first time Sony left me high and dry - They abandoned the Clie line of PDAs, too.
I work in the high tech industry and I understand about the issues with doing R&D on an older product, etc., but this is really too much.
Betty
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While I agree with you that Sony usually sucks at supporting their customers/devices, etc. You can't really expect that they are going to support a device that is two generations old.
And the idea of a memory upgrade program is pretty ridiculous. 1. They're not going to set up a new facility to support a two-generation old device. 2. The memory is probably soldered the the board, making an upgrade expensive/difficult. They'd probably have to use all new boards.
I'm usually a rabble rouser about Sony too, believe me. But there's only so much you can reasonably expect from ANY company.