Quote:
Originally Posted by radleyp
And, Dennis, this higher surfing speed is a mere twice the speed of Edge. Verizon has had better speeds than that for years!
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Save that you can't currently get an iPhone with Verizon service. I've met folks who might like one, but have to pass, because they travel and need the coverage are Verizon has.
I have a fairly dim personal view of Verizon. They supply my land line, but not my cell service. I used to have Verizon DSL service before getting a cable modem. It took three months from placement of order to having working service, because Bell Atlantic (as they were then) screwed up everything that
could be screwed up in the installation. I was telecom admin among other things at my office at the time, and had similar issues with their frame relay service.
I spent an hour on hold on a slow afternoon to reach someone on th DSL side and start the process of getting things resolved. My boss came into the computer room on the tail of the conversation, and asked itfI was okay. "I'm fine, Larry. Why?" "Well, I heard you on the phone with Bell Atlantic. I'm sorry you had to go through that!" "Larry, it's okay. It's Bell Atlantic. They're idiots. They have their heads up their butts. I deal with it here, too, but you
pay me for it! When I have to do it for free on my own time it's a bit much..."
I just got off the phone with a friend who tried to browse the net and got told his DSL service was suspended. He called to as why, and they said "We don't have a valid billing number for you!" "Well, I just changed the DSL number to a different one back on the 16th. That's the number you should use. Why wasn't the billing number changed when the other change was made?" "Oh, gee, we're sorry, sir! Looks like someone screwed up..."
It may be better for Verizon cellular customers, but in my experience, that's fairly typical for the rest of the organization.
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Dennis