Quote:
Originally Posted by Villordsutch
I've asked her what she did and she dropped it.
I will mention the restart option to see if that solves it and too check if any keys are stuck.
Thanks for these pointers.
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Modern lead-free (RoHS) solder joints can crack or separate from shock or vibration. It could possibly have a hardware problem that could cause this symptom. If it is a "stuck key" caused by shifted components in the keyboard mechanism, disassembly and reassembly may fix it. It may be worth a call to amazon kindle support.