Quote:
Originally Posted by mapline
I had a problem in UK rang Kobo (Canada) on freephone number and they were very helpful.
They tried all resets as KT had frozen. In the end said try to get dealer to exchange or if problem they would do it!. Email me with instructions if I needed to deal with them. Dealer exchanged it and new machine and updated with no problems to ver 2. I have asked them another query by email and got a response within 48hrs. Well done Kobo!!!!
Seems also most of problems are related to epub books not Kepubs. Perhaps they want us to buy their books to stay in business!
phoenix6911 do you work for another manufacturer? As to be sent a new machine without a return is strange as well as all the problems, unless you have a pc problem.
Keep calm as you seem to have a short fuse.
|
LOL, do I work for another manufacturer? That's insulting. Do you want me to post the email I got from them which doesn't tell me how to hard reset my kobo and just goes right for the return? Do you want me to post the email I received from them over a week later when I asked when I will be getting this new Kobo? How about the email that tells me I'll be given a tracking number that I never get? Or the email that mentions I have to send them back the old Kobo and be sure to insure with no mention that they will cover the cost?
I don't have a short fuse. I have a very long fuse that's been burning down for many weeks now trying to get this thing to work. So yeah, I guess it will appear short now in comparison. So I'm so glad things worked out for you (although lets face it your Kobo broke, too) but unless you can offer me some insight into something else I can try that I may have missed like some of the other posters have, please don't bother.
Here's your emails (notice the dates):
Response Via Email (Klodiana P) 08/06/2012 02:35 PM
Hi Phoenix6911,
We apologize for the late reply.
Unfortunately, your Kobo eReader needs to be replaced.
An order will be created to ship you a replacement eReader right away.
Once you receive your replacement, kindly package your eReader and clearly include the letters "RMA" with the help ticket # 120726-000794 on the package.
Do not place any accessories in the package (eReader manuals, receipts, Gela skins, etc.). THESE ITEMS WILL NOT BE RETURNED SHOULD THEY BE INCLUDED.
Insure and ship the package to the following address:
Kobo c/o Ingram Micro Logistics
Branch 40 - CATO
88 Foster Cr - Dock 9
Mississauga, ON, Canada L5R4A1
*** Be advised that in-person deliveries from Kobo customers to Ingram Micro will not be accepted under any circumstances ***
Once you’ve sent the shipment, respond to this email with the name of the shipping company making the delivery, and the tracking number they provided to you.
Thanks,
The Kobo Team
__________________________________________________ __
Customer By Email (phoenix6911) 08/14/2012 07:40 PM
still waiting for the replacement
__________________________________________________ __
Response Via Email (Allesio G) 08/17/2012 10:15 AM
Hi phoenix6911,
We are sorry for the delay in getting back to you.
We have instructed our fulfillment centre to ship you a replacement without any further delay.
Please let us know if you have any further concerns.
Sincerely,
The Kobo Team
__________________________________________________ __
Question Reference #120726-000794
Product Level 1: Kobo Account
Category Level 1: Complaint
Date Created: 07/26/2012 11:55 AM
Last Updated: 08/17/2012 10:15 AM