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I had a problem in UK rang Kobo (Canada) on freephone number and they were very helpful.
They tried all resets as KT had frozen. In the end said try to get dealer to exchange or if problem they would do it!. Email me with instructions if I needed to deal with them. Dealer exchanged it and new machine and updated with no problems to ver 2. I have asked them another query by email and got a response within 48hrs. Well done Kobo!!!!
Seems also most of problems are related to epub books not Kepubs. Perhaps they want us to buy their books to stay in business!
phoenix6911 do you work for another manufacturer? As to be sent a new machine without a return is strange as well as all the problems, unless you have a pc problem.
Keep calm as you seem to have a short fuse.
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