FYI i've taken it apart, it's not too difficult to get to the eInk side; but it seems that it's rarely a hardware issue.
The eink uses two small flat ribbon paper, not the ribbon cable like old floppy drives, but the thin, flat plastic piece that has circuitry lines on it. While mine was unassembled, i used a fingernail to get them out, clean it with an alcohol wipe, and then dry and re-insert them.
JM
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