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Old 07-22-2008, 11:04 AM   #88
Ortep
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Ortep has a complete set of Star Wars action figures.Ortep has a complete set of Star Wars action figures.Ortep has a complete set of Star Wars action figures.Ortep has a complete set of Star Wars action figures.Ortep has a complete set of Star Wars action figures.
 
Posts: 527
Karma: 470
Join Date: Sep 2007
Location: The Netherlands
Device: Kindle Oasis
I just got an email from Bookeen concerning my display problem and I'm NOT happy

Quote:
Dear Sir,

We received your Cybook.

It seems that the display backplane is broken in fact. There is a fracture radiating at the top right corner of the device.

It was already possible to see it from the picture you sent. It is not very clear on the picture but it was already here. We didn’t see it. We are sorry for not having previously detected it and mentionned.

For your information, broken parts are not covered by the warranty. The display is the most expensive part of the device. We will propose you a display replacement if needed and if you wish us to handle the repair; this operation costs 120€ + shipping.

Our technicians are about to check up your Cybook.

We will provide you with some feedback as soon as possible.

Best regards,

Bookeen Support Team
According to Bookeen I was able to break the screen in exactly 4 equal parts without touching it
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