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Old 08-17-2012, 03:46 AM   #2
HarleyB
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Posts: 565
Karma: 1113286
Join Date: Jul 2010
Location: Sunshine Coast Australia
Device: Kobo (RIP), iPad, iPhone 4, Kobo Touch x2, Kobo Glo
In my experience the warranty on any product starts when you purchase the original product. If you get a replacement product during that period the warranty is still counted from the origianal purchase.
So if your product has a one year warranty it is one year from the original purchase date.

If you had a significant amount of time without the use of your product due to the multiple faulty replacements and you are just out of the warranty (ie you were without your product for 2 months and you are now only 1 month out of the warranty period) then as a good will gesture I think it would be nice if they could extend the warranty.

But is a broken screen (which is what is sounds like you have?) covered by warranty anyway?

Sorry about your Kobo - I would cry if mine broke....
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