Okay, I wrote in before on the woes we had with a lemon WiFi Kobo, which was replaced with another refurbished WiFi lemon..and then another...
~ and then they sent us a -refurbished- Kobo Touch 5 months ago which we have dearly loved. We'd specially gotten the KT its own extra-protective case. with extra padding etc
In spite of this gentle treatment, in the Doctor's waiting room, he found while powering it on that the KT suddenly had 1/4 of the screen freeze...
When he got home the bottom of the screen (another 1/4) was now only flashing in whites and blacks. So its another progressive screen failure, despite our efforts to keep it safe. It ran great until then. It still connects to the computer etc.
So I emailed on the next day, and received no reply, not even an automated one. After a couple of days I sent the email again. Tonight I decided to call
After a lengthy wait, someone called Ian tells me that the warranty is not extended when you get the new models, but is still running out when they are sending you all those lemons, so they won't help.
I had seen a thread in here that said the warranty was from the last one they gave you, which is why I am posting.
Ian claims this is wrong and gives me this speech that a Fry's wouldn't extend a TV warranty if you had to exchange it for being a lemon.
[I replied that a Fry's would have given you a new tv back when you returned a lemon, and not a refurbished model that had already been returned for being a lemon - and you could only hope had been truly fixed.]
Any rate, this is now their policy, according to Ian.
& given the high rate of lemons from this company, you can bet I won't be buying another one.
