I was hoping this company would make things right.
They didn't.
Digital Licensure and ownership stuff is driving me crazy!
I purchased a download from
Visible Body. It was only
after the purchase was completed and halfway through the download process when I was asked to accept the Licensure Agreement, which stated in part:
"The Company, and its licensors, reserve the right to change, suspend, remove, or disable access to any Services at any time without notice. In no event will the Company be liable for the removal of or disabling of access to any such Services. The Company may also impose limits on the use of or access to certain Services, in any case and without notice or liability."
In other words "we can completely disable your access to this download any time we want, for as long as we want, without compensation."
That isn't acceptable to me. It ludicrous, actually. I contacted customer service and let them know that I require a refund because the License Agreement terms are not acceptable to me, and pointed out why.
I searched the site, and these terms are not displayed anywhere else. You only see the message after they have your money. No refund policy is stated.
To keep things short, another email from me and 4 days later it looks like not only will I receive no refund, but now they're also keeping me from the download, intentionally. With nary a word from their end. As they have no telephone number listed on their site, I'm limited to throwing emails their way which they obviously read but haven't bothered to reply to.
Shame, the graphics and educational quality are excellent. Wish I could recommend it.