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Old 08-06-2012, 07:12 PM   #19
Junior Member
iqla began at the beginning.
Posts: 3
Karma: 10
Join Date: Aug 2012
Device: Kobo
Your Kobo is probably defected and you can get a refund for it - based on whether you've had your Kobo within a year.
I would recommend phoning the customer care service at Kobo.
My Kobo is frozen too, so i phoned them. They asked me a couple of questions regarding my Kobo and i tried re-setting - it didn't work and i tried everything else i could do, nothing worked and i was told to fill out a questionnaire, and once i got that, Kobo sent the place of my purchase an email saying of the problems I've been having. I am getting another Kobo in return, free of charge seeing as my Kobo was defected and is still unresponsive.
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