Quote:
Originally Posted by Catlady
IT DOESN"T MATTER. Even if the customer was "trying to pull a fast one," so what? The clerk should not have retaliated by being obnoxious and loud.
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I'm glad I don't work for you. Seriously. People with attitudes that absolute don't make good managers.
Quote:
Originally Posted by Catlady
This is not to say that the clerk should have automatically accepted the story and waived the fee--though it probably would've been the simplest action. But there is no excuse for the clerk to yell at the customer. None.
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There is no excuse for the customer yelling at the clerk first. Nor is there any excuse for the customer because "agitated" at not being offered something they didn't have coming.
Quote:
Originally Posted by Catlady
Frankly, your supposition that the clerk may have been a manager only makes the situation worse.
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I'm not supposing anything. I've made it very clear, several times, that we do not have enough infromation to suppose much of anything. Don't put words in my mouth. It's offensive.