Quote:
Originally Posted by Kumabjorn
It was in the days of renting VHS, so not exactly yesterday. The clerk was young, most likely a student doing extra work (University town), sincerely doubt he was the manager. This store is part of a franchise chain.
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I've had manager trainees who were under 21. The only reason I'v never seen one under 18 is that the insurance companies won't approve giving keys and alarm codes to minors (or, rather, won't sell a company insurance for the same rates if you do). He may well have been a student, working part time,
and still a manager, and if he's a manager of any kind, even a trainee, there is almost certainly a time every week where he's the only manager on duty.
Quote:
Originally Posted by Kumabjorn
I did not expect this kind of reaction. To me it was more a story about about the consequences of sticking to a TOS, that I had almost forgotten, but the discussion here brought it to the front of my mind, and that is why I posted it here. It happened something like 15 or 16 years ago, stores didn't have computerized cashiers, so there would have been no consequence for the clerk just accepting the cassette. The customer, as far as I recall didn't ask for the late fee to be waivered, he just offered an explanation for why he was late (a rather typical Swedish trait).
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According to your account, the customer got loud first (and immediately), then, in your words, "got agitated" and questioned the late fee. That
is asking for it to be waived. Had I been the manager in charge, that kind of behavior is a real warning sign that the customer is trying to pull a fast one of some kind. (However, if this was Sweden, which you imply, the cultural differences may account for the different perceptions. Certainly customer service standards are quite different in Europe, from what I've read in trade rags.)