|
It was in the days of renting VHS, so not exactly yesterday. The clerk was young, most likely a student doing extra work (University town), sincerely doubt he was the manager. This store is part of a franchise chain.
I did not expect this kind of reaction. To me it was more a story about about the consequences of sticking to a TOS, that I had almost forgotten, but the discussion here brought it to the front of my mind, and that is why I posted it here. It happened something like 15 or 16 years ago, stores didn't have computerized cashiers, so there would have been no consequence for the clerk just accepting the cassette. The customer, as far as I recall didn't ask for the late fee to be waivered, he just offered an explanation for why he was late (a rather typical Swedish trait).
|