Quote:
Originally Posted by Catlady
There was no manager in the anecdote. There was a loud and upset customer, and there was an obnoxious clerk. So your emphasis on management is interesting but irrelevant to the situation described.
|
Can you point to something specific in the original account to say the clerk was not, in fact, the manager on duty? The store manager, perhaps not, if he was young, but retail is pretty well known for having kids under 25 in assorted management positions.
(And frankly, I would have been suspicious under the circumstances presented. Somebody who has spent the night in an ER with a sick child would not typically be insistent of a favor. Typical behavior there is to lament the reason why they're late, hoping, perhaps, but not
expective, the fee be waived. Making a scene is the behavior of someone who is more concerned with the fee than the sick child, which is to say, someone trying to pull a fast one. And the described reaction of the crowd was not typical, either. When I've had a customer make a scene over money they don't have coming to them, the most typical reaction from other customers is for the next one in line to come up and - loudly - ask, "What's
his problem?" The whole thing reason more like a revenge fantasy from someone who tried to weasel out of a late fee, and got called out on it, and wished it had played out that way.)
But, again, there just isn't enough information in the original account to judge. You and I (and the person who offered it, I suspect) cannot possibly know if this was someone who tried to weasel out of late fees on a regular basis. There are
no absolutes when it comes to dealing with people.