Quote:
Originally Posted by khalleron
Yes, I was thinking that. One does not raise one's voice to the customers, ESPECIALLY when the store is full.
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The customer is always right, except when he's wrong. It happens. Last time I actually raised my voice to a customer was to a guy who literally looked me in the eye and told me the reason we didn't have the color of paint he wanted was that our employees were mentally retarded. I shouted him the whole length of the store to throw him out, and came >< this close to calling the cops when he refused to leave. (And I will treasure forever the look on his face when he realized I wasn't bluffing, and that if he didn't leave, he
was going to jail.)
The clerk, however, doesn't get paid enoug to deal with that kind of crap. That's the manager's job. I suspect the manager might have been the real problem (unless the clerk was the manager, again, we don't know).
There really isn't a situation that can be described in one or two paragraphs that you can definitively say who was right and who was wrong.