Quote:
Originally Posted by Catlady
It seems to me that the most that might have happened to the clerk if he'd accepted the excuse is that he'd be required to make up the late fee himself.
But the whole episode seems a bit crazy--why didn't the customer just quietly pay the presumably negligible late fee instead of trying to get out of it? I suspect that it might have been the clerk's obnoxiousness, not the insistence on payment, that was the real problem the other customers reacted to.
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Yes, I was thinking that. One does not raise one's voice to the customers, ESPECIALLY when the store is full.
One says, 'Sir, let me check with my manager.'
If the manager is the owner, he/she then waives the late fee. If he/she is not, then the blame is placed on corporate headquarters.
