Quote:
Originally Posted by Abtacha
That he should face the potential risk of being fired for ignoring company regulations just because someone told him a story, which the customer might have made up to avoid the fee, over returning a VHS a single day late?
In my opinion the clerk acted absolutely right and someone choosing not to rent there anymore is acting slightly irrational.
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It seems to me that the most that might have happened to the clerk if he'd accepted the excuse is that he'd be required to make up the late fee himself.
But the whole episode seems a bit crazy--why didn't the customer just quietly pay the presumably negligible late fee instead of trying to get out of it? I suspect that it might have been the clerk's obnoxiousness, not the insistence on payment, that was the real problem the other customers reacted to.