Quote:
Originally Posted by Kumabjorn
Back in the days when VHS rentals was all the rage I was in a store looking at videos. It was fairly crowded, probably some 30 customers looking around. Then this harried looking man comes in holding a cassette in his hand and apologising loudly for being a day late, and explaining that his 8 year old daughter had an emergency appendectomy. The clerk being just as loud, but also obnoxious said the customer had to pay the late fee (one day rental). The customer got agitated and said something along the line of "didn't you hear what I said, I had to go the hospital and be with her all night and day". The clerk refused to budge. A gentleman standing next to the brouhaha calmly took up his wallet, "allow me to pay he said". The customer looked a bit shocked and didn't even reply. While shaking his head the gentleman handed over the money and said, "please close my account", turned and walked out the store. 20 or so customers just put back their VHS on the shelf and walked out behind him. Hopefully the clerk learned a lesson.
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On the other hand I suppose a lot of people lie about reasons for being late and I as a customer actually think you shoud apply the rules to all people. I mean the cost is not high at all for being late one day so why just not pay.