Quote:
Originally Posted by desertgrandma
I think you are over-estimating the "common sense" of the average user. (all on this board excepted, DONT" HIT ME!) There are STILL posts on amazon discussion with people complaining that they bought the thing and "just now realized my favorite author isn't available!!!" And "Can you share books"?? And "HELP, SCREEN FROZEN"!!! Not much common sense out there, which is why McDonalds got sued for a bazillion dollars because the stupid broad spilled the coffee on her lap and she got burned..."It was HOT! 'sob"
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Actually ... let's look at that from the other side. This is why I wish they would involve us evil lawyers BEFORE they toss the product out there on the consumer.
Now, in that particular case, the coffee was "hot" ... in fact it was so "hot" that it gave the elderly lady third degree burns all over her lap and the tops of her legs.
Third degree ... as in total tissue destruction ... requiring several surgeries and skin grafts.
Now, I'm all for hot coffee ... but that gets us down to what the average consumer expects with regard to "hot" coffee. The reason this consumer won her suit was because it was decided that a reasonable person would like to be warned in advance that the beverage they are being given is so hot that it will literally burn through their clothing and through their skin and right down to the bone.
My advice to McDonalds would have been "Don't serve your coffee so hot that you nearly kill your customers. It's bad for business."
My advice to Amazon would be "Don't mislead your potential customers. It's a great product, but if people buy it thinking it will do something it, in fact, will not do for them ... then you will not only lose that customer, but all the potential customers that first one decides to bad mouth you to ..."