Quote:
Originally Posted by baref00t
I have just been through the process this morning with Kindle Support. They stated that because I did not have info for the "Radio Serial Number:", the internal modem is broken and cannot be repaired.
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Something similar happened to me with a K4.
One of my K4s had gotten bricked, and I developed the "simple debricking" method to debrick it. It had somehow gotten its mmc contents scrambled during an official firmware update, including where the serial number and other identifying info. After I restored this information (incorrectly) from a backup copy, it would not register (but it apparently confused the amazon servers and corrupted my records in their database). I discovered my bad data and reflashed it using the correct values from a backup copy, but it STILL would not register. After reaching a "high level" tech at amazon, he confirmed that my kindle's database record in their system contained an invalid "serial number and MAC address pairing". After he fixed that in their system, my kindle was able to register again, but mysteriously, its previous "Special Offers" status went away and my special offers screensavers reverted back to the factory "dead authors" screensavers.
The point of this story is that perhaps something similar happened to your DX (corrupt registration server database record), and only an amazon tech that can modify your record in their registration server can get it to register again.