Basically the software is good. It does what it's supposed to and does it well. Using it really speeds up management and first time file reading. It's simple enough that even small children, busy luddites and some publishers can use it quickly and intuitively.

The Sony store is....not. It's slow, inconsistent and illogically setup by a first year web designer who got their certification from a pet college. A second rate pet college.

But since the software is used to get to the store (and in fact acts as the frontend for browsing, DLing and paying) we get lazy and just say "the software" when we generally mean "the slow, badly designed to the point of driving customers away Storefront".