Thread: Touch Kobo Touch Firmware 2.0
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Old 07-29-2012, 06:19 AM   #744
Corpsegoddess
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Posts: 190
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Join Date: Jul 2011
Location: Vancouver, BC
Device: Kobo Aura One
Quote:
Originally Posted by taming View Post
I'm clueless, at this point. Open a support ticket with Kobo. There are two other possibilities.

One is that it is a problem with the Kobo servers tonight. This does happen and the weekend is when they mess with this sort of thing. You could go to bed and see if it is better tomorrow. The other is to uninstall the desktop, reboot, and then install again from the link on the kobo site: http://www.kobobooks.com/desktop.

You can contact Kobo Executive Care at this email address: KOBOExecutiveCare@kobo.com

PS: I never had to connect with the desktop after copying in the unzipped files. Then again, I never did it on a device that had never successively been set up. And for all intents and purposes, yours has not.
I sent an email already, but not to that address. I'll see what kind of response I get.

I'd be willing to try the uninstall again, although I've done it once (with the install from their site).

But as you said, I'll give it the night and see what happens. And thanks again for all the help and suggestions--very much appreciated.
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