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@shakiigrrl when you use eBooks from Kobo you are safe, to try and reseting your device.
When using "sideloaded" eBooks from a other source you need to have them stored somewhere else, like on your PC from where you (side)loaded them on your reader in the first place.
This is only to be absolutly shure you will not lose them, they sould not be effected by the firmware update, but with a total reset hmmmm.
All other information like awards and the eBook from Kobo are safe "in the cloud" so after the device works again
- just reconnect to internet/PC,
- re-download the eBooks (by sync. library),
- copy (sideload) the eBooks from other sources from PC to the device,
the "Reading Life" data sould update itself when you sync. the device.
Only those awards that you do not have and are calculated by the device will have a reset, like the ones with 5 times reading between time a and time b, these will start counting all over again, but when the award page is blanco you can not be shure that your device is counting anyway.
But I am only a user, maybe wait until "sharkus" or "lessthanyouthink" are back from their weekend and comment on your post, they are the ones with real inside knowlage.
Good luck.
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