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I am not a writer, and I'm coming late to the party ... but I thought, hey, why not add my 2c to the general rumble ...
... from very personal experience I can say that I find it very hard to respect people who are not even able to control themselves.
Yes, your ranting and raving might make the person at the service counter move faster just to get you out of his/her hair, and some people consider themselves successful because they can "use" bullying and insults as a tool to get what they want, sometimes.
Nevertheless, to me, the mark of "behaving like a grown-up" is (among other things) being able to control yourself and not lose your poise easily. Please bear in mind that you might create that impression when you "respond in kind" to stupid insults.
I, personally, prefer to buy books and read books from authors that I can respect, but that, like anything else, might differ for other people.
Best regards,
Andy
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