Quote:
Originally Posted by AlbertaCowboy
While I would certainly give contacting Kobo a shot, I know from experience that they have a "no refunds after download" policy. (I accidentally bought and downloaded a 2011 edition travel book when I wanted the 2012). While they might accept DRM incompatibility as a refund reason, they also might just give you the "it's your responsiblity to determine whether your device is compatible with our product routine".
Best of luck, and do let us know how it turns out.
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I honestly don't think this has anything to do with Kobo. My suspicion is that the OP has not used the correct method of transferring the book to the device.