I examined some of the complaints of first Japanese buyers of the KT, but it is very difficult to tell exactly what the problems were and what Rakuten is planning, largely because of the strangeness of the Microsoft and Google translations from Japanese.
For example, from the Rakuten official's statement translated from
http://www.itmedia.co.jp/news/articl...5/news106.html (apparently includes some user complaints): "...Executive officer in charge of apology is 'not sorry'...Field review of the site to the terminal direct criticism of Rakuten been flooded, the state had burst into flames...A series of problems is why what happened...Welcome to you also who has been challenged many times activation, had been a waste of time without work..."
From user complaints translated at
http://www.microsofttranslator.com/b...&hl=en&ct=clnk
--"I don't know this is a defective product or specification, missing the pretty face turned off for now other than profit."
--"Price and assortment of stores, poor poor aching mackerel, no site making themselves too hard to use, can be admired there. Unfortunately reading revolution seems only to fail. Mastermind of the revolution would be beheaded or imprisoned?"
--"Buy first stumble stumbled of opening the box. EBook hard to isolate a box too good in this opening is?...Also many glitches (and fix the future of thing) but seems there obviates the Rakuten charm just the kobo home present such glitches need things that with courage, sincerity... The outspoken amazlet hoping to go to ripen in the farm UP in the future."
--"Grubbed I tried to read a watch (laughs) after starting the body, pre-installation of Aozora Bunko and flip through...Can be recommended for those seeking support to Rakuten, tulips."
--"Arrived on the first day, and certainly is to review for you guys to use eh was thought at first, a few days later, so-so like Hmong? 'as I've conveniently. Or content to enhance how long after that that is all. I hope thank you. He expected more of the Kindle better but, honestly."
But all was not bizarre and negative:
--"Well, try a little more."
There were several pages of comments at the Rakuten site but the company has taken them down (one will see the notice attached here).
Basically, I don't now know whether to laugh or weep. Well, Rakuten and Kobo, try a little more!