I've decided not to respond to reviews at all, though that's hard for me. I'm the sort of person who would like to respond kindly to negative reviews. However, it's come to my attention that (a) some people see that as intimidating/bullying and (b) it can actually encourage trolls to post more nasty reviews in order to waste your time responding.
So I never respond to any reviews. But if someone emails me, I always respond warmly.
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