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The tech rep did not help me with the original issue because on my own I decided to reinstall the reader library software, latest version. That set into motion a new set of problems that led me to live chat. I had to set up a new adobeID and lost all my books that were in the Sony folder on my computer. They are still in calibre so I might be able to sync to the reader but have not yet. I am not too concerned because I have read all the books lost on the reader. My main concern was getting newly purchased books onto my computer and being able to sync with Sony software.
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