Quote:
Originally Posted by HarryT
Bookeen know a lot more about the Gen3 than either you or I do, Tommy. If they say that this breakage cannot happen in "normal" use, then we have no data to prove them wrong (unless you know something that I don't). If you look at the other forums, you'll see that screen breakages on the Sony and the Kindle appear to happen just as often - there doesn't appear to be anything "special" about the Gen3 in this regard.
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Companies need to earn money. I have never yet talked with a company that gives correct information about what they have to do with respect to service. usually they start to lie to you when they want you to by insurance.
Notice that I said that if you have used the Cybook normally and it breaks they have to fix it. I did not say anything else.