You mean you didn't go to the competitor's store to shoplift a pair of pants in the right size after buying a pair that was the wrong size? I mean, it should be your right to do so!

Actually, I find the culture of entitlement that surrounds digital media to be a bit distressing. Things that we wouldn't have given a second thought to in the past because it was unacceptable is suddenly acceptable. Different people will draw the line in different places. Some will draw the line at piracy. Others (like myself) will draw the line at format shifting. Yet others will have a very hard-line approach. But I also believe that we have to take some responsibility for our actions and consider the needs of others. Of course that goes both ways. Kobo should have given a one-time refund. On the other hand, the purchaser shouldn't have taken that as an excuse for piracy when they didn't get a refund.