[Fontenoy]

I bought my new Kobo Touch on Monday (3 days ago). So far have had nothing by problems and spend around 5 hours every evening for three days trying to sort things out. I am quite disappointed with my purcharse. I joined this forum hoping I may be able to get some help form Kobo users.

I have set up the Kobo and registered the computer. Initially when I set up the ADE a pop up came up asking to authorise the device. I did. But then the screen froze so I did a hard reset, deleted ADE and reinstalled and started again. This time no pop up comes up so I cannot authorise the Kobo therefore no Kobo icon appearing in the bookshelf of ADE. I tried endlessly to figure it out but cannot. I have done a hard reset 3 times, reinstalled ADE (deleting previous installations from trash - I have a macbook pro). Still cannot authorise the device.

There are more problems too. I do not have a Library Manager menu, Read Now (I think that is what its called but it was on the home page initially) icon on the home screen, drop down menu which has documents tab, no clock shows up up the top of device, wifi is connected worked a few times but cuts out all the time and the strength and synch are not at the tope of home page as indicated in the instructions online. There is a lot of menus and icons missing I think. Is that the same with everyone else.

Is I can have some help here I would really appreciate it. I am so frustrated and can't return the device as a think it is a software problem, not sure what to do.

Thanks
Nerida