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Hi all,
I've spent the past week or so wondering if this posting was the right thing to do. In the end, I thought the members here deserved to know what happened.
After talking up MyNovel4 and also buying a licence, I finally lost patience with its creators. Repeated crashes caused a lot of frustration - on one machine on a fresh install of Win7, it crashed each time I tried to launch it. The lack of communication added immensely to my frustration.
Missing features, and fragmented help files didn't aid the cause either. A link within the program to permit downloading of dictionaries failed repeatedly and causes crashes too.
Finally, I wrote to both the creator and the selling agent requesting a refund, though "request" is probably too gentle a term. This came through more promptly than I expected, and I am looking at other products, and having a lot of fun with Liquid Story Binder.
I didn't act rashly, trying for weeks to get a response from the creators, but then my patience was exhausted after 20 minutes of the program crashing each time I tried to get it up and running. Goodness knows why, because it launched fine the times afterwards when I was exporting my work from it.
The sad thing is, I still believe it could be an excellent piece of software, because it ticks many boxes, but as long as the creators have such a shoddy attitude towards their purchasers, I can't see it finding success. In the end I did get a response from the creators: "you are refunded". Three words that punctuated what turned into a very bad experience indeed.
Cheers,
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